Opening hours are 10am to 5pm, six days a week in term time (closed on Wednesdays). We are open seven days a week during school holidays.


Entry to the museum is free. This includes all galleries and the coffee shop, cafe and bookshop. See our trailer for a peek inside the building or take a 360 video tour of levels 3, 4 and 5.

Places at special events and workshops are ticketed with prices starting from £2. You can see all upcoming events on the homepage. These are booked via the website, at Reception in the Visitor centre in Ouseburn, or by calling us on 0300 330 1095.


Plan your visit:

  • Check the homepage for opening times
  • There is no need to book a visit, you can pop in anytime during opening hours for free 
  • Browse the events for something special on your visit (use the calendar on the homepage and What's On page) and book your places (special events and workshops are ticketed with prices starting at £5.50pp)
  • Don't forget to take photos on your visit and share with us!
  • We really value your feedback. You will receive a survey by email after your visit and we would be grateful if you could complete it. There are also paper feedback forms available in the Visitor Centre if you prefer - just hand these to a member of staff.


Coffee Shop and Cafe

The coffee shop and bookshop on Level 3 (ground level) are open 10am-5pm six days a week. The café on Level 2 will be open in school holidays. Find out more about refreshments.



Carers have free entry to events and MAX Cardholders get 50% discount on child tickets for events - please call Reception to book.


Keeping each other safe

We are committed to ensuring everybody can feel comfortable visiting our museum. You can find out more on our COVID Safety page.

Plan your visit using the boxes below.