Frequently Asked Questions

When is Seven Stories open?

Our brilliant bookshop is now open Thursday to Sunday 11am to 4pm - visit us to pick up the perfect gift for  Christmas.  Our takeaway service including wonderful themed click and collect afternoon tea packages will also continue during this time, for you to take home and enjoy with all of the family.  Click and Collect is available Thursday to Sunday 11am to 4pm. 

Do I have to pay to get in?

Admission to the bookshop and coffee shop is free.  Charges apply for special events.

Are you offering events?

You can continue to enjoy the Seven Stories magic by attending one of digital events.  We are also taking bookings for Christmas events in the event that the North East is moved to Tier 2.  Browse our events by heading to the What's On section.

Do I have to wear a mask?

In line with government advice, we are asking all visitors to wear a face-covering when visiting Seven Stories to collect takeaways. Face coverings are mandatory for all visitors except those with health and breathing issues, and children under the age of 11. 

Do I need to use hand sanitiser before I visit?

Hand sanitisation stations have been installed throughout the building including the entrance and exits on street level and on Level 2 near the toilets. We ask that you use these during a visit particularly before handling books. 

Do I need to book in advance?

You will need to book your event ticket in advance, either online or by phone.  If you are planning to visit our bookshop or coffee shop for takeaway services then you can do so from Thursday to Sunday 11am - 4pm. 

Are you limiting the number of people allowed in at any one time?

We are admitting fewer people, so if it’s busy you might be asked to queue.

Is there a one-way system in place?

Yes. A one-way system is in place. Doors are designated as entrance and exit only. There is signage clearly indicates which way to go and

You will be greeted by a member of the Seven Stories team on arrival who will show you where our new hand sanitiser stations can be found. A one-way system is in place with doors clearly designated as entrance and exit only. There is clear signage, including footprints and arrows, indicating which way to go. We ask that you please adhere to government social distancing measures during a visit.

Can I pay with cash to purchase books, food and drinks?

We are not accepting cash payments. Card payments will be required to purchase any items.

 

What happens if I had booked a ticket for an event that had to be postponed due to lockdown?

Any customers who purchased tickets for an event that had to be postponed due to lockdown will be sent an email in the next 7 days which will include a voucher code that can be used online. If you would like to donate the value of your voucher to support Seven Stories we would be very grateful. You can do so by logging into your Seven Stories account and visit our donation page.

Please not that all tickets must be booked in advance and are non-transferable and non-refundable including for illness or self-isolation. Seven Stories reserves the right to amend or cancel events as necessary and will offer a full refund in case of cancellation.

 
My annual pass expired during lockdown. When will I find out what’s happening with it?
 
We will be contacting anyone who has an annual pass in the coming weeks to provide an update. 
 
Getting in touch
 
We are currently running at reduced capacity and there is not someone currently manning our reception. If you have any questions or queries about any of the FAQs please contact us via email at info@sevenstories.org.uk
 

Please remember

Stay at home if you’re feeling unwell, or have been in contact with someone who has coronavirus, and follow NHS guidelines.
 

Your Support

We can’t wait to welcome you back to Seven Stories. As an independent charity, every purchase in our bookshop and cafe area helps support Seven Stories in these challenging times. Your commitment to our charity allows us to do what we love best - working with children's books to create playful and profound experiences for children and young people to enjoy. If you are able to support us with a donation you can do so here. Thank you.