Frequently Asked Questions

When is Seven Stories open?

Seven Stories bookshop is now open! Come on down to see our newly revamped bookshop and browse or buy to your heart's content.  

Pick up a hot drink from our Coffee Shop along with a book themed traybake and take a seat in our pavement café to watch the Ouseburn world go by!

Opening hours are Thursday to Sunday 11am to 4pm

Do I have to pay to get in?

It is free of charge to visit the Seven Stories Bookshop. Charges currently apply for special events

Are you offering events?

You can continue to enjoy the Seven Stories magic by attending one of digital events. Browse our events by heading to the What's On section.

Do I need to book in advance?

You will need to book your event ticket in advance, either online or by phone.  If you are planning to visit our bookshop or coffee shop for takeaway services then you can do so from Thursday to Sunday 11am - 4pm. 

COVID Safety Measures 

In line with Government guidance, we require all visitors to wear a face covering, unless you are medically exempt from doing so.  We ask visitors to adhere to social distancing when in the building and to also follow the one-way system that is in place (please refer to signage when in the building).

 

What happens if I had booked a ticket for an event that had to be postponed due to lockdown?

Any customers who purchased tickets for an event that had to be postponed due to lockdown will be sent an email in the next 7 days which will include a voucher code that can be used online. If you would like to donate the value of your voucher to support Seven Stories we would be very grateful. You can do so by logging into your Seven Stories account and visit our donation page.

Please not that all tickets must be booked in advance and are non-transferable and non-refundable including for illness or self-isolation. Seven Stories reserves the right to amend or cancel events as necessary and will offer a full refund in case of cancellation.

 
My annual pass expired during lockdown. When will I find out what’s happening with it?
 
We will be contacting anyone who has an annual pass in the coming weeks to provide an update. 
 
Getting in touch
 
We are currently running at reduced capacity and there is not someone currently manning our reception. If you have any questions or queries about any of the FAQs please contact us via email at info@sevenstories.org.uk
 

Please remember

Stay at home if you’re feeling unwell, or have been in contact with someone who has coronavirus, and follow NHS guidelines.
 

Your Support

We can’t wait to welcome you back to Seven Stories. As an independent charity, every purchase in our bookshop and cafe area helps support Seven Stories in these challenging times. Your commitment to our charity allows us to do what we love best - working with children's books to create playful and profound experiences for children and young people to enjoy. If you are able to support us with a donation you can do so here. Thank you.