Frequently Asked Questions

When is Seven Stories open?

With a new national lockdown now in place, the Seven Stories Visitor Centre and Bookshop are closed to the general public until further notice.

Keeping our brilliant team and lovely customers safe is our top priority so please bear with us whist we ensure that our Covid measures are tip top and we are ready to welcome you once again to our delicious takeaway service. 

Do I have to pay to get in?

Charges currently apply for special events.

Are you offering events?

You can continue to enjoy the Seven Stories magic by attending one of digital events. Browse our events by heading to the What's On section.

Do I need to book in advance?

You will need to book your event ticket in advance, either online or by phone.  If you are planning to visit our bookshop or coffee shop for takeaway services then you can do so from Thursday to Sunday 11am - 4pm. 

What happens if I had booked a ticket for an event that had to be postponed due to lockdown?

Any customers who purchased tickets for an event that had to be postponed due to lockdown will be sent an email in the next 7 days which will include a voucher code that can be used online. If you would like to donate the value of your voucher to support Seven Stories we would be very grateful. You can do so by logging into your Seven Stories account and visit our donation page.

Please not that all tickets must be booked in advance and are non-transferable and non-refundable including for illness or self-isolation. Seven Stories reserves the right to amend or cancel events as necessary and will offer a full refund in case of cancellation.

 
My annual pass expired during lockdown. When will I find out what’s happening with it?
 
We will be contacting anyone who has an annual pass in the coming weeks to provide an update. 
 
Getting in touch
 
We are currently running at reduced capacity and there is not someone currently manning our reception. If you have any questions or queries about any of the FAQs please contact us via email at info@sevenstories.org.uk
 

Please remember

Stay at home if you’re feeling unwell, or have been in contact with someone who has coronavirus, and follow NHS guidelines.
 

Your Support

We can’t wait to welcome you back to Seven Stories. As an independent charity, every purchase in our bookshop and cafe area helps support Seven Stories in these challenging times. Your commitment to our charity allows us to do what we love best - working with children's books to create playful and profound experiences for children and young people to enjoy. If you are able to support us with a donation you can do so here. Thank you.