Before Your Visit 

We want you to feel comfortable at Seven Stories and give you the best possible visitor experience, so why not view our Social Story before you visit? You can also contact the Reception team on 0300 330 1095 ext. 300, or speak to our Access Champion Beth Coverdale on ext. 220. Our Staff are happy to talk through what to expect before you arrive and on the day. If you or any of your group needs support to enjoy your visit, please ask a member of staff on arrival or call prior to your visit with any queries. 

Accessible car parking

There is one designated parking space for visitors with a disability located on Lime Street.

Max Card holders

Max Card holders get free admission for a family of four.

To get a Max Card, Visit the Newcastle County Council website and join the Disabled Children's Register. Foster carers who are registered can request a Max Card through the Council.

Entrance to Seven Stories

Visitors with a disability pay a concessionary rate and carers’ entrance is free.
Entrance to Seven Stories is at street level via Lime Street. From here, there is lift and stair access to all levels.

Early Bird Opening

Every first Saturday of the month, 9am-10am. For Visitors with an autistic spectrum condition

We appreciate that queues and hustle and bustle can be overwhelming so we are opening our doors early to ease your arrival. Check our What's On page to find our next Early Bird Opening.

Social Story

Download our Social Story to support your visitor to Seven Stories. Familiarise yourself ahead of time so that you and your family feel comfortable with what to expect.

Hearing loops

The following areas of Seven Stories are fitted with a hearing loop:
Reception, Bookshop, Storylab, Attic and Cafe

Sensory Backpacks

Borrow a bespoke backpack crammed full of tactile props and activities to help you engage with our exhibitions.


A lift operates across all floors.

Subtitled Films

The films displayed in our galleries are complete with subtitles.

Assistance dogs

We welcome assistance dogs (guide, hearing and seizure assistance) at Seven Stories. A drinking bowl is available at reception – just ask a member of staff.

Baby changing facilities

Baby Changing can be found on Level 1, 2 and 7. Buggies can be stored on Level 1, subject to space availability. Breast feeding is welcome.

Wheelchair access

All seven floors are accessible for wheelchair users via the lift.


Seating can be found on all levels and in all galleries.

Quiet Spaces

Quiet spaces are available around the building to allow a little respite – these may vary, please ask staff for details on the day of your visit.

Ear Defenders

Visitors can borrow a pair of ear defenders from reception to ensure a more comfortable experience.

Accessible toilet

A fully accessible Changing Places toilet is located on Level 1 which offers:

  • Plenty of room for carers
  • Height adjustable changing bench
  • Height adjustable wash hand basin
  • Shower
  • Non-slip floor
  • Seating
  • A hoist and changing bed in the accessible toilet on Level 1
  • No loud hand dryers


Our Café is located on Level 2, serving a range of homemade hot and cold food and drinks. If you or any one in your group have any dietary requirements please speak to a member of the catering team. We always have gluten free bread in stock, dairy free spread and almond milk.  Take a peek at our menus before you visit: Breakfast Menu • Grown Up Menu • Children's Menu

Only food purchased in the Café can be consumed here. Seven Stories is a public building and for the safety and comfort of all our visitors, we politely request that you do not eat or drink outside of the Café or dedicated packed lunch area located in the WordLab on Level 1. Picnics can also be eaten on the green outside or by the Ouseburn River on fine days. If you need any assistance or information, don't hesitate to ask a member of staff.


We're very proud of our Bookshop located on Level 3, which has been recognised by the Booksellers’ Association as one of the biggest and best independent children's bookshops in the country. Our staff are passionate about children's books and are only too willing to help you with any book-buying decisions you need to make.

Approachable Staff

Trained staff are on hand throughout the day to answer any questions, help with orientation around the building and ensure your day is fun.

Our Equality and Diversity Statement