Shop Terms and Conditions and Delivery Information

Terms and Conditions

Who We Are

Seven Stories Trading Limited (“Seven Stories”) is a wholly owned trading company of Seven Stories, the Centre for Children’s Books (Registered Charity No. 105681). All our profits go to support the work of the Seven Stories. Seven Stories Trading Limited is a company registered in England and Wales under number 4177830 whose registered office is at 30 Lime Street, Ouseburn Valley, Newcastle upon Tyne NE1 2PQ. VAT Reg. No: 865 40 82 10. The following terms and conditions listed below will apply between you and Seven Stories Trading Limited for the sale and purchase of the items contained in your basket, and subsequent deliveries. The terms and conditions of sales do not affect your statutory rights (under governing law and jurisdiction).

Our Contact Details

If you have any questions regarding Seven Stories’ online shop, its products or an order that you have placed please contact us either by email at or telephone +44 (0)300 330 1095 ext 301 (Monday - Saturday 10:00-17:00 GMT, Sundays and Bank Holidays 10:00-16:00 GMT). Alternatively you can fax us on +44 (0)191 261 1931.

Availability of Goods and Prices

All prices indicated for products are in Pounds Sterling, inclusive of VAT (where applicable, although books are zero-rated for VAT) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the “Basket” section of the Website.

We aim to deliver goods within 5 working days in the UK. In the event that Seven Stories has insufficient stock to deliver the goods you have ordered, Seven Stories will inform you by email at the address given on your order form. Payment will be taken when you place your order. Prices of some goods may differ from those in the physical shop at Seven Stories.

Acceptance of Orders

All orders are subject to acceptance and product availability. Acceptance of the order and the completion of the contract between yourself and Seven Stories will take place when we have received payment and dispatched the goods you have ordered. We may choose not to accept your order if an item is out of stock, if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.

Seven Stories aims to ensure that the pricing of products on the web pages is correct at all times, however, the Website may not accurately reflect the correct details at the moment at which you place your order. Seven Stories cannot confirm the price of a product until your order is accepted. Seven Stories reserves the right to change prices or to withdraw an item from sale without prior notice.

Seven Stories attempts to be as accurate as possible when describing products on the Website and to ensure that product photography is clear and accurate; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.

Acknowledgement of Order

When you have completed your order you will be sent an email confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason for this and possible explanations. If we are unable to fulfil your order following our order acknowledgement, we will also contact you by email advising you of this.

Our Contract

A legally binding contract between you and Seven Stories will be formed when we send you the email confirming that we have dispatched the product(s) to you. This email represents our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that not all the products you have ordered have been dispatched, those product(s) that have not been dispatched will not form part of our contract with you. In the event of any change, e.g. in price or expected delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).


All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Seven Stories will not be liable for any delay or non-delivery.

Returns Policy

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Seven Stories online shop.

If you are not satisfied with a product, please notify us by email to within 7 days of the delivery date and return the goods to: Seven Stories Web Orders, 30 Lime Street, Ouseburn Valley, Newcastle upon Tyne NE1 2PQ. Items will be refunded or exchanged providing that you return the goods in the same condition as when you first bought them and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Post and package costs are non-refundable and we are not held responsible for returns that do not reach us.

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by email to within 7 days of the delivery date, stating the nature of the shortage/defect and quoting your order number. Failure to notify us will be deemed as you having accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we will make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition, for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Seven Stories accordingly, Seven Stories shall have no liability for any defects and you shall be bound to pay for the goods. Your statutory rights as a consumer are not affected.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. By using the website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account.


By signing up for an account or ordering a product from the website you agree to accept and abide by these terms and conditions. The terms and conditions are subject to change at any time. It is your responsibility to check the terms and conditions regularly in case there are any changes (particularly before making any purchase).

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Seven Stories’ liability for death or personal injury as a result of Seven Stories’ negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.

Data Protection

Seven Stories (and its parent company) will take all reasonable precautions to protect your personal data. We will never make your personal details available to other companies for any purpose.

Delivery Information

When items are in stock we aim to deliver goods within 5 working days, exceptions being around the Christmas and holiday periods where delivery may take longer. We will let you know if there will be a delay, offering either to keep the goods on backorder or refund you. Please understand that sometimes there are delays - regrettably no delivery service is infallible, and estimated delivery dates are therefore not guaranteed.

Delivery Charges

Unless otherwise stated, postage and packaging will be charged at the current actual Royal Mail postage rates applicable, based on the weight of the goods supplied, plus the actual cost of packaging materials. Total postage costs for the goods you order will be displayed in your basket before you confirm the order.

Orders to UK addresses will be despatched by standard Royal Mail Second Class delivery or, for certain products requiring additional insurance, by Special Delivery Next Day Service.

Orders to Europe and the rest of the world will be despatched by Royal Mail International Airmail (Printed Paper and Small Packets). By selecting your country from the list when you enter your delivery address, the relevant postage rate will be added automatically to your basket total. For a full list of Airmail Zones, click here.

Please note that we do not currently accept orders originating from these areas:

* Current regimes

• Balkans
• Burma
• Cote d'Ivoire (Ivory Coast)
• Cuba
• Democratic Republic of Congo
• Syria
• Belarus
• Burma / Myanmar
• Democratic Republic of Congo
• Federal Republic of Yugoslavia & Serbia

• Indonesia

• International Criminal Tribunal for The Former Yugoslavia

• Iran
• Iraq
• Ivory Coast
• Lebanon
• Syria
• Liberia
• North Korea (Democratic People’s Republic of Korea)
• Sudan
• Zimbabwe