Visit Information


Seven Stories is a unique venue celebrating the art of British children’s literature. We are very proud of what we have and want you to love it as much as we do. The following easy steps will make sure you get the most from your visit and help us to keep Seven Stories special.

We have just gained a Silver Grading in Green Tourism in Business Accreditation! This is due to significant improvements in recycling facilities, carbon monitoring, sourcing recycled paper goods and successfully receiving a Julie's Bicycle Award.  There is more information on the Green Tourism website.

Accessibility

Toilets are located on Level 2, with an additional disabled toilet on Level 1.
Baby changing facilities are available on Level 1 and in the toilets on Level 2. A buggy store is located on Level 1.
A lift is in operation throughout the building. Please bear in mind that during busy times you may have to wait.

Click here to see full Access and Facilities at Seven Stories.

We are delighted to have been awarded the Equality Gold Standard Award alongside NewcastleGateshead’s leading cultural venues.  

Photography

Please note that photography is only permitted in designated photo points in the exhibition galleries on Level 4 and 5. This is to help us protect the delicate original artwork in our exhibitions and adhere to copyright laws. This includes video cameras and mobile phones. Thank you.

Food and Drink

Our Café is located on Level 2, serving a range of homemade hot and cold food and drink. Only food purchased in the café can be consumed here.
Seven Stories is a public building and for the safety and comfort of all our visitors, we politely request that you do not eat or drink anywhere in Seven Stories, especially in the exhibition galleries. Picnics can be eaten on the village green or by the Ouseburn River on fine days.

Tidy as You Go

Please put things back after you have finished using them and encourage little ones to help. This will give us more time to spend with you.

Stay Safe and Healthy

Encourage children to stay close and walk, not run. Change babies' nappies only in the facilities provided. Put soiled nappies in the proper bins.

Consider Others

During story times and other events please keep mobile phones on silent.

Guide Dogs

Seven Stories welcomes Guide Dogs in the building but unfortunately we are unable to accommodate other animals or pets.

Seven Stories Collection

The Seven Stories Collection is not stored at the visitor centre, but is housed in a separate site, and is only open to the public by appointment. For more information, or to arrange an appointment, please contact the collection team.

Contact us

Seven Stories, the national centre for children's books
30 Lime Street
Ouseburn Valley
Newcastle
NE1 2PQ
T: 0845 271 0777 ext 300
E: info@sevenstories.org.uk
F: 0191 261 1931

Seven Stories Collection Team
Design Works
William Street
Felling
Gateshead
NE10 0JP
T: 0191 495 2707 opt.1
E: collections@sevenstories.org.uk

Complaints Procedure 

We hope that you enjoy your visit to Seven Stories.  However, if you do find that you would like to feedback on any aspect of your Seven Stories experience - you can download our Complaints Procedure  here with information on how to progress your complaint.