Before Your Visit
We want you to feel comfortable at Seven Stories and give you the best possible visitor experience, so why not view our Social Story before you visit? You can also contact the Reception team on 0300 330 1095 ext. 300, or speak to our Access Champion Beth Coverdale on ext. 220. Our Staff are happy to talk through what to expect before you arrive and on the day. If you or any of your group needs support to enjoy your visit, please ask a member of staff on arrival or call prior to your visit with any queries.
Accessible car parking
There is one designated parking space for visitors with a disability located on Lime Street.
Entrance to Seven Stories
Visitors with a disability pay a concessionary rate and carers’ entrance is free.
Entrance to Seven Stories is at street level via Lime Street. From here, there is lift and stair access to all levels.
Early Bird Opening
Every first Saturday of the month, 9am-10am. For Visitors with an autistic spectrum condition
We appreciate that queues and hustle and bustle can be overwhelming so we are opening our doors early to ease your arrival. Find out more here.
Download our Social Story to support your visitor to Seven Stories. Familiarise yourself ahead of time so that you and your family feel comfortable with what to expect.
The following areas of Seven Stories are fitted with a hearing loop:
Reception, Bookshop, Storylab, Attic and Cafe
Borrow a bespoke backpack crammed full of tactile props and activities to help you engage with our exhibitions.
A lift operates across all floors.
The films displayed in our galleries are complete with subtitles.
Download a Large Print Event Guide here. Includes information about the exhibitions.
We welcome assistance dogs (guide, hearing and seizure assistance) at Seven Stories. A drinking bowl is available at reception – just ask a member of staff.
Baby changing facilities
Baby Changing can be found on Level 1, 2 and 7. Buggies can be stored on Level 1, subject to space availability. Breast feeding is welcome.
All seven floors are accessible for wheelchair users via the lift.
Seating can be found on all levels and in all galleries.
Quiet spaces are available around the building to allow a little respite – these may vary, please ask staff for details on the day of your visit.
Visitors can borrow a pair of ear defenders from reception to ensure a more comfortable experience.
A fully accessible toilet is located on Level 1 which offers:
Plenty of room for carers
Height adjustable changing bench
Height adjustable wash hand basin
A hoist and changing bed in the accessible toilet on Level 1
No loud hand dryers
Our Café is located on Level 2, serving a range of homemade hot and cold food and drinks. If you or any one in your group have any dietary requirements please speak to a member of the catering team. We always have gluten free bread in stock, dairy free spread and almond milk. Take a peek at our menus before you visit: Breakfast Menu • Grown Up Menu • Children's Menu
Only food purchased in the Café can be consumed here. Seven Stories is a public building and for the safety and comfort of all our visitors, we politely request that you do not eat or drink outside of the Café or dedicated packed lunch area located in the WordLab on Level 1. Picnics can also be eaten on the green outside or by the Ouseburn River on fine days. If you need any assistance or information, don't hesitate to ask a member of staff.
We're very proud of our Bookshop located on Level 3, which has been recognised by the Booksellers’ Association as one of the biggest and best independent children's bookshops in the country. Our staff are passionate about children's books and are only too willing to help you with any book-buying decisions you need to make.
Trained staff are on hand throughout the day to answer any questions, help with orientation around the building and ensure your day is fun.
Our Equality and Diversity Statement